Qualité TourismeTM

In order to ensure optimal service, to best meet the expectations and needs of our visitors and partners, the Office of Tourism and Congress Caen la mer – Normandy is committed to a Quality approach to obtain the « Qualité TourismeTM » brand. This brand is considered a reference for Tourist Offices.

The Tourist Office Caen la Mer – Normandy has been the holder of the Qualité TourismeTM brand since November 2014. This brand rewards the entire team for its investment and professionalism.

To find out more about the Qualité TourismeTM brand: Click here

The main goal is to ensure the satisfaction of our visitors. Thus the Office of Tourism and Congress Caen la Mer – Normandy undertakes to:

  • Being available and listening to the customer,
  • Understand your request and answer it as precisely as possible,
  • Provide appropriate, up-to-date and reliable documentation and information
  • Take into account the remarks to improve the quality of the services,
  • To make available to our customers a general information permanently via our Internet site

The measure of customer satisfaction is also an essential function, it includes the presence of a satisfaction questionnaire interviewing visitors to the reception on their opinion about different criteria concerning the tourist office.

Category 1 classification

In addition to the Qualité TourismeTM brand, the Tourist Office Caen la mer has been classified since January 2016 as Category 1, level of excellence of the national classification!

To find out more about our Class I commitments, read the document below (in French) :

Nos engagements
Les engagements de l'Office de Tourisme pour son classement en catégorie 1


Other labels and brands

The Tourist Office has also obtained:

The label « Tourism & Disability » in 2013 for the four types of disability: motor, visual, auditory and mental. Tourism and disability label for the Tourist Information Office of Ouistreham Riva-Bella.

The « Accueil Vélo » label in 2015 for the offices of Caen and Ouistreham Riva-Bella: welcome cyclists and adapted advice (bike paths, greenways, bike rental, repair kit, accommodation …).


logos tourisme et handicap, qualité tourisme, catégorie 1, label vélo

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